Amazon founder and CEO, Jeff Bezos, has leaped into action to defend his company, after the New York Times published an exposé on Amazon’s cruel management practices.
The New York Times interviewed about 1,000 former and current Amazon employees for its article, and the resulting discoveries were shocking.
Based the piece, which was published over the weekend, Amazon seems like a company that only cares about productivity and efficiency, with no regard for the humanity of its employees.
We understand how important productivity and efficiency are, but Amazon’s practices seem downright cruel. One former employee said, “Nearly every person I worked with, I saw cry at their desk.” Yikes.
The company reportedly weeds out employees every year based on a rating system used by the managers.
However, these rating systems have no regard for personal tragedy. The New York Times cited employees who had suffered from problems like miscarriages and various forms of cancer.
These workers were still pushed as hard as everybody else to be fast and productive, or they were edged out, with no wiggle room for personal recovery!
With this terrible report of Amazon’s inside workings, Bezos felt the need to reach out to the public and to his workers to clear some things up.
In a letter to his 180,000 person staff, Bezos started by telling everyone to read the New York Times article closely.
He told his workers, “…if you know of any stories like those reported, I want you to escalate to HR” allowing them to email him directly and report these occurrences.
He continued, “Even if [the occurrences are] rare or isolated, our tolerance for any such lack of empathy needs to be zero.”
He referenced the article again, expressing disbelief at its “claims that our intentional approach is to create a soulless, dystopian workplace where no fun is had and no laughter heard. Again, I don’t recognize this Amazon and I very much hope you don’t, either.”
Do you think that Bezos is truly unaware of any cruel management practices in his own company, or is he just saving Amazon’s reputation from the New York Times exposé?