Twitter has changed their policy in order to make their efforts against online abuse more effective, according to CNET.
The social media platform has had several high-profile incidents involving its users making threats against public figures, not to mention users generally sending abuse to one another.
Violent threats in its policy now include “promot[ing] violence against others,” when tweets were only banned if they contained “direct, specific threats of violence against others” in the past.
The platform’s response to reports of abuse is also changing. Its enforcement team has the right to lock an account once they’ve concluded that the abuse is legitimate, and they can even ask a user to delete the offensive tweets before they restore the account.
CEO Dick Costolo has been disappointed with Twitter’s methods of handling instances of online abuse, made clear in a memo sent to his employees, which was leaked to the public earlier this year.
“We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years. It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day,” Costolo wrote candidly.
Twitter is continually making updates with the goal of being more user-friendly, while also being as safe an environment as possible.
“We’ll be monitoring how these changes discourage abuse and how they help ensure the overall health of a platform that encourages everyone’s participation. And as the ultimate goal is to ensure that Twitter is a safe place for the widest possible range of perspectives, we will continue to evaluate and update our approach in this critical arena,”Shreyas Doshi, Twitter’s director of product management, wrote to CNET.