A father traveling on Southwest Airlines with his two children was kicked off the plane after he used social media to complain about a boarding agent. The incident started when Duff Watson tried to board the flight with his children. Watson is an A-list passenger, meaning he gets priority boarding. But the agent wouldn’t let his 6 and 9-year-old children board with him.
He says the agent rudely told him he couldn’t board with his children because it was against the policy, and they would have to wait.
“Is this a new policy I’m not clear,” said Watson.
He says the agent replied, “ No, that’s the policy and we can stand here and argue about it all day, but I’m not going to change my mind”
“Real nice way to treat an A-list, I’ll be sure to tweet about it,” said Watson
He later tweeted:
“RUDEST AGENT IN DENVER. KIMBERLY S GATE 39 NOT HAPPY @SWA”
Once Watson and his children boarded the plane they heard an announcement on the loudspeaker asking the Watson family to gather their belongings and exit the plane.
Watson said the same agent approached him and said “she owns the boarding process for the plane and feels threatened because he used her name on social media, and that unless he deleted his tweet she would call the cops, and the family would not be allowed back on the plane”
Watson’s children were very scared because they thought they were going to be arrested. A supervisor was called, and the family was allowed back on the plane after the tweet was deleted.
Southwest Airlines spokesperson released a statement “ We are thoroughly researching the event and, if necessary, will counsel those employees involved. For the customer’s inconvenience we offered vouchers as a gesture of goodwill.”
Watson says he won’t be using the vouchers, and he will never fly Southwest again.