I didn’t realize that you could only be at McDonald’s for a certain amount of time before you were kicked out, and I also didn’t realize that people could even think to kick an elderly couple out of a restaurant.
We’re talking about Carl, 87, and his 81-year-old wife, Barbara Becker of Rixeyville, Virginia, in this situation. The couple says that employees at a Culpeper’s McDonald’s kicked them out because they were sitting “too long.” They were just happily enjoying their regular routine of a mid-afternoon McDonald’s snack called “Scrunch” (between supper and lunch), when they were approached by an employee who was cleaning up the place. Dust started flying everywhere, and the employee then asked if that bothered them. Barbara replied with, “Only if you like to eat dirt does it not bother me.”
The next thing you know, the manager comes over and tells them their half hour is up, so they have to leave. Half hour?! Are you serious? The last I checked, there is no sign at Mickey D’s that says your butt has to be out the door in 30 minutes.
The couple left the restaurant but not before Barbara told the manager that he needed some “additional training.” Carl drafted a letter to the editor when he reached home, and sent it to the Culpeper Star Exponent.
The couple’s story quickly spread across social media, and one of the people who saw it was Shawn Moss, owner of Shawn’s Smokehouse BBQ in Culpeper. He said he strongly believes in customer service, and wanted to do something nice for Carl and Barbara. Moss decided to offer the couple free “Scrunch” one day a week for life. He’s also going to do a “Scrunch Day” on Wednesday, and serve free coffee to all seniors and veterans.
McDonald’s Corporate tried to offer an apology in the form of coupons for two free small coffees to the couple, but Barbara sent them back. Go, Barbara! The couple said they will still eat at McDonald’s, just not at the Culpeper one.
The Culpeper McDonald’s franchise owner, Bob Drumheller, said this in a statement: “I care deeply about the comfort and satisfaction of my customers. My organization takes these matters seriously, and is investigating the customer’s claims. I have also reached out to the customer to extend my apologies for this misunderstanding. Our focus will continue to be on serving our customers and providing them a welcoming experience.”