For most people traveling by plane is the most nerve-wracking thing they can do in life. For one mother, the experience was hell on Earth.
Jennifer Devereaux says she had a nightmarish experience last week while traveling with her two daughters on board JetBlue flight 518 from New York to Boston.
Devereaux said, “It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it, and as a mom it just broke my heart.”
Exactly one week ago today, Devereaux says flight 518 was delayed on the tarmac. After about a half-hour, her 3-year-old daughter Summers started crying, and told her mom she needed to go to the bathroom.
Devereaux says the flight attendant refused. “She snapped at me, ‘No sit down,’” the mother of two claimed.
Summers was forced to urinate in her own seat. As Devereaux got up to clean up the mess, she claims the flight attendant yelled at her a second time. “And I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down.’ She turned around and reported it to the pilot,” Devereaux said.
Eventually the pilot turned the plane around and started to head back to the gate. He announced over the loud speaker that there was a non-compliant passenger on board, and they were bringing her to security.
An off-duty pilot, who was sitting two seats in front of her, came to her defense and convinced the crew to let her stay.
Devereaux did write a complaint letter to JetBlue about the alleged incident.
“I want an apology and I don’t want them to do this to any other family. I want this behavior to be stopped,” she said.
A statement from a JetBlue spokesperson read, “We are aware of the complaint and are actively investigating. Our team will be reaching out directly to the Customer to gather more information.”